Responsible Gaming

Our Commitment

949t treats responsible gaming as a core part of how we run the platform, not an afterthought. Our goal is to give players in Bangladesh a space to enjoy cricket betting, live casino, and slots without the experience turning harmful. Every account holder has access to the tools described on this page, free of charge and without any waiting period.

If you ever feel that your play is no longer fun, or that you are spending more than you planned, please use these tools before the problem grows. Our 24/7 live chat team is trained to help — not to judge.

Age Verification & Under-18 Policy

You must be at least 18 years old to register at 949t. We verify age during the KYC (Know Your Customer) process. Accepted documents are: National ID Card (NID), Passport, and Driving Licence. KYC review takes up to 24 hours. No withdrawal is processed until KYC is approved.

If we suspect that an account belongs to someone under 18, we will suspend it immediately and withhold any winnings until the matter is resolved. We ask all account holders to keep login credentials private — do not share your password with a minor.

Recognising Problem Gambling

Problem gambling can develop gradually. These warning signs are worth taking seriously:

• Spending more money than you intended, or chasing losses to "win it back"
• Betting with money set aside for rent, food, or family expenses
• Lying to family members about how much time or money you spend on gambling
• Feeling anxious, irritable, or restless when you are not gambling
• Using gambling as an escape from stress, debt, or personal problems
• Skipping work, school, or social events to gamble

If two or more of these apply to you, please contact our support team and ask about self-exclusion. Acting early makes recovery much easier.

Account Controls & Limits

Every 949t account includes the following self-management tools. You can apply them from your account settings or by contacting live chat.

Increasing a limit (for example, raising a deposit cap) requires a 72-hour cooling period before the change takes effect. Lowering a limit always takes effect immediately.

Self-Exclusion

Self-exclusion lets you close your 949t account for a fixed period — either 6 months, 1 year, or permanently. During self-exclusion:

• You cannot log in, deposit, or place bets
• Your account balance is frozen; existing winnings from settled bets can be withdrawn
• You will not receive any promotional emails or SMS messages from 949t
• You cannot create a new account under a different name or phone number

How to request self-exclusion

1. Contact our 24/7 live chat or email [email protected]
2. Tell the agent you want to self-exclude and specify the period
3. The agent will confirm the request and ask for one ID document to verify your identity
4. Your account will be suspended within 24 hours of verification

At the end of a fixed self-exclusion period, your account does not reopen automatically. You must contact support and pass a brief check before access is restored. This waiting step is intentional — it gives you time to reconsider.

Cooling-Off Periods

A cooling-off period is a shorter break — 24 hours, 7 days, or 30 days. Unlike self-exclusion, it ends automatically when the period expires. Use it if you feel you need a short pause but are not ready for a longer exclusion. You can request a cooling-off period from live chat at any time, and it takes effect immediately. It cannot be lifted early.

Reality Checks

A reality check is a timed notification that appears on screen during an active session. It shows how long you have been playing and your net win or loss for that session. You choose the interval — every 30 minutes, every hour, or every 2 hours. When the notification appears, you can choose to continue or log out. We recommend setting reality checks before you start, while your intentions are clear.

Deposits & Financial Limits

Understanding your financial boundaries is part of responsible play. Here are the platform-wide transaction limits that apply to all 949t accounts:

If you are approaching your personal budget limit for the month, set a deposit limit in your account before you get there. It is easier to set a limit when you are thinking clearly than to cancel a bet you have already made.

Getting Help

Our support team is available 24 hours a day, 7 days a week — including during major cricket and football match nights when usage is highest.

When you contact support about a responsible gaming matter, you will be connected to a trained agent — not a bot. If you are in distress, say so clearly; the agent can escalate to a supervisor.

Beyond 949t's own support, we encourage players who need professional help to reach out to a counsellor or mental health service in Bangladesh. Gambling harm is a recognised issue, and trained professionals can help you work through it without stigma.

Our Internal Standards

949t trains all support staff to identify signs of problem gambling during conversations. Agents are instructed to:

• Never pressure a player to continue playing or increase deposits
• Proactively mention responsible gaming tools when a player shows distress signals
• Process self-exclusion and cooling-off requests without delay or persuasion
• Flag accounts that show unusual deposit frequency or large rapid losses for internal review

Bonuses and promotional offers at 949t are structured so that the wagering requirement is stated up front — ×17 for the first deposit bonus — and a player who requests self-exclusion automatically forfeits any active bonus. We do not send bonus offers to accounts that are in a cooling-off period or under review.

This page is reviewed internally at least once every six months. If anything here is unclear or if you have a concern about how 949t handles responsible gaming, please email [email protected] with the subject line "RG Feedback". We read every message.